Privacy Policy

Overview

prismVox is a Voice over IP platform developed by LaClair Technologies. This policy explains what limited data is handled to operate the service, what is not collected, and how support requests are processed.

Data We Collect

• Account information: identifiers needed to authenticate a user and associate the account with the correct tenant.
• Call and message metadata: timestamps, participant identifiers, delivery state, and related operational logs needed for routing, history, and troubleshooting.
• Push tokens: Apple VoIP push tokens used to deliver incoming-call notifications.
• Support correspondence: emails sent to [email protected] and the information you include in them.

Data We Do Not Collect

• Call audio: prismVox does not record or archive voice conversations through the public site.
• Advertising profiles: prismVox does not use ad networks, third-party trackers, or marketing pixels on the website.
• Location history: prismVox does not collect persistent location data for the website.
• Address-book uploads from the website: the public site is informational only and does not ingest contact libraries.

How Data Is Used

• Authenticate and administer user accounts.
• Route calls and messages between devices, DIDs, and external carriers.
• Maintain call history, message history, and support diagnostics.
• Respond to support requests and policy inquiries.

Storage and Security

Operational data is stored on infrastructure managed by LaClair Technologies. Client-server communication uses TLS, client media uses secure transport, and app credentials are stored in the iPhone Keychain rather than browser-local persistence on this website.

Third-Party Services

• Apple Push Notification service: used for incoming-call delivery.
• Carrier and telephony providers: limited routing metadata is shared when required to complete calls or messaging.
• Cloudflare Pages: hosts the informational public website.

Your Rights

You may request access, correction, or deletion of personal data associated with your account by contacting [email protected].

Contact

Privacy questions or requests can be sent to [email protected]. LaClair Technologies is based in New Hampshire, United States.